Sr. Support Finance Operations On Demand
Delivery HeroAbout Glovo
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
About the Role
Glovo launched Glovo On-Demand in 2022, a new vertical with the purpose of helping partners power their own delivery channels using our world-class logistics network. As Finance Operations Senior Assistant, you will have a key role over the next 12–18 months in supporting the rapid growth and increasing complexity of Glovo On-demand Finance Operations.
If you're someone who enjoys getting their hands dirty with data, fixing broken processes, and working in a fast-paced, multicultural environment where your technical input actually changes how we operate, this is for you.
Responsibilities
- Own On-demand finance operations end-to-end
- Generate invoices and payments files accurately in a timely manner
- Support payment collection processes, negotiating payment terms when necessary
- Update and maintain billing records and master data when applicable
- Support the resolution of partner invoicing and payment inquiries within agreed SLAs
- Collaborate closely and proactively with commercial teams in resolving all billing related inquiries within established SLAs
- Assist in identifying and implementing end-to-end process improvements
- Assist with pricing reconciliations
- Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines
- Support pricing analysis including deep-dives on partner or country-level profitability and identify margin improvement opportunities
Requirements
- 4+ years' experience in B2B billing (AP/AR experience is a plus)
- Highly organized and able to multitask in a fast-paced environment with attention to detail and quality focus
- Data-driven mentality, using analytics to resolve problems, make informed decisions and optimize processes
- Ability to develop in a multicultural environment; a true team player
- Adaptability, patience, responsiveness and service-oriented attitude
- Office Suite expertise (Excel)
- Excellent English and Spanish communication skills
- Knowledge of ERP systems (SAP, Navision, Business Central, Salesforce) is a plus
- Experience in shared service centers, global finance operations, process improvement or accounting is a plus
- Experience working with SQL is a plus
- Familiarity with scripting languages (e.g. Google Apps Script) for data manipulation is a plus
Our Commitment to Diversity
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us.
We thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds—all genders, racial and diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
About Delivery Hero
Delivery Hero SE is a German multinational online food ordering and local delivery company that connects customers with restaurants and shops through its platforms and brands. It also operates in quick commerce, delivering groceries and household goods from small warehouses ("Dmarts"). Its brands include foodpanda, Glovo, Talabat, PedidosYa, HungerStation and Woowa.
Interested in this role?
Apply now to join Delivery Hero.