Order Management Specialist

About the Role

We are looking for a motivated, detail-oriented and customer-focused Order Management Specialist to join our team.

In this role, you will take ownership of dedicated B2B accounts and manage the full order-to-cash process from invoicing to delivery coordination and after-sales support. You will work closely with sales, warehouse, logistics partners and customers to ensure smooth operations and an outstanding customer experience.

This is an exciting opportunity to gain hands-on experience across several business functions and become part of a young and ambitious team.

Responsibilities

• Manage dedicated B2B customer accounts throughout the full order-to-cash process
• Process and fulfill wholesale orders while ensuring accuracy and on-time delivery
• Coordinate outbound shipments with warehouses, logistics providers, forwarders and customers' logistics teams
• Monitor order status and handle day-to-day communication with customers regarding deliveries, invoicing and operational topics
• Prepare customer invoicing, monitor outstanding balances and handle AR-related queries
• Support after-sales activities including returns, repairs and issue resolution
• Collaborate cross-functionally with sales, finance and operations teams to ensure smooth workflows
• Maintain accurate customer and order data in ERP systems and internal databases

Requirements

• Bachelor's degree in Economics, Business Administration or another relevant field
• Minimum 1 year of experience in a similar order management, customer service or operations role
• Strong English communication skills, both written and verbal (minimum B2 level)
• Ability to work independently while also being a reliable team player
• Excellent organizational and multitasking skills with strong attention to detail
• Proactive mindset and problem-solving attitude
• Ability to adapt quickly in a dynamic, fast-changing environment
• Strong Microsoft Excel and Google Workspace skills
• Experience working with ERP systems; Microsoft Dynamics Business Central is a plus
• Strong analytical and data management skills
• General computer literacy and confidence using multiple systems simultaneously

What We Offer

• Laptop and company mobile phone
• Young, open-minded and supportive team
• A dynamic work environment where your ideas and initiatives are valued
• Exposure to multiple areas of the business and real ownership from day one
• A purpose-driven company with a strong focus on sustainability