ERP Business Systems Support and Training Specialist

About the Company

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, the company has expanded beyond remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world's leading OEMs and manufacturers.

Key partnerships include Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others. These partnerships have been critical in honing remanufacturing capabilities and expanding parts offerings to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods.

M&D stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts. With 41 branch locations, a nationwide outside sales team of 25, and close OEM & Manufacturer partnerships, M&D is unique in the industry. WE FUEL UPTIME.

About the Role

The ERP Business Systems Support and Training Specialist plays a critical role in ensuring the effective utilization and continuous improvement of the organization's Enterprise Resource Planning (ERP) systems. This position is responsible for providing expert-level support to end-users, troubleshooting system issues, and facilitating seamless business operations through the ERP platform.

The specialist will design, develop, and deliver comprehensive training programs to empower employees with the knowledge and skills needed to maximize ERP functionalities. Collaborating closely with cross-functional teams, this role drives system enhancements and process optimizations that align with organizational goals. Ultimately, the specialist ensures that the ERP system supports business efficiency, data accuracy, and user satisfaction across the enterprise.

Minimum Qualifications

• Bachelor's degree in Information Systems, Business Administration, or a related field
• Proven experience supporting and training users on ERP systems, preferably with at least 3 years in a similar role
• Strong understanding of ERP modules such as finance, supply chain, or human resources
• Excellent communication and interpersonal skills to effectively train and support diverse user groups
• Ability to analyze technical issues and provide clear, actionable solutions

Responsibilities

• Provide day-to-day technical support and troubleshooting for ERP system users, resolving issues promptly to minimize operational disruptions
• Develop, update, and deliver training materials and sessions tailored to various user groups to enhance ERP system proficiency
• Develop and lead enterprise-wide systems training and user enablement programs
• Train employees on ERP systems, operational workflows, collaboration tools, and cybersecurity best practices
• Create onboarding materials, SOPs, job aids, and standardized process documentation
• Support system rollouts, upgrades, and organizational change management initiatives
• Collaborate with IT, business analysts, and department leaders to identify system improvements and implement best practices
• Monitor ERP system performance and user feedback to recommend and facilitate system upgrades or process changes
• Document support activities, training outcomes, and system configurations to maintain comprehensive knowledge bases and compliance records
• Improve technology adoption, reduce support dependency, and maintain centralized knowledge resources
• Perform other duties as assigned by supervisor

Preferred Qualifications

• Experience with specific ERP platforms such as Business Central or NetSuite
• Certification in ERP systems or related IT service management frameworks (e.g., ITIL)
• Background in business process analysis or project management
• Familiarity with database management and reporting tools
• Experience working in a cross-functional team environment within a large organization

Physical Demands and Work Environment

• Prolonged periods sitting at desk and working on a computer
• Ability to lift, move, and carry objects to 15 lbs.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.