Account Manager - Internal Only

Account Manager

Location: Ross on Wye, Cannock or Bury St Edmunds

Reporting to: Regional Director

About the Role

The Account Manager is a key leadership role responsible for managing an operational team to provide successful contract delivery. You will ensure client contracts meet key performance indicators (KPIs) to achieve the best possible financial and operational performance for the business.

As an Account Manager, you will be the primary link between clients and delivery teams, driving high standards of water hygiene and compliance services. This role perfectly blends proactive client relationship management, operational team leadership, and commercial financial oversight.

Responsibilities

• Act as the primary point of contact for clients, managing contract delivery to meet both customer and group KPIs
• Conduct a minimum of quarterly in-person review meetings and proactively issue quotations, executive summaries, and pricing documents
• Directly manage, guide, and develop Account Supervisors
• Support Account Supervisors with engineering resource allocation, technical escalations (such as complex water sample failures), performance management, and structured competency training
• Maintain strict cost control across contracts by reviewing team productivity, sub-contractor charges, and material purchases
• Undertake comprehensive month-end reporting to ensure all revenue is accounted for and costs are correctly allocated against budgets
• Produce monthly updates for senior leadership covering contractual performance against budget, financial forecasts, contract renewals, retendering status, and Work in Progress (WIP) invoicing health
• Ensure all works are completed safely in line with Method Statements and Risk Assessments
• Complete Legionella Compliance Reviews with clients at contract mobilization and review them annually to ensure total regulatory adherence
• Fully utilize company operating platforms — including FLS, Business Central, Power Platforms, and Power BI — ensuring site data and contract specifications are updated accurately and in a timely manner

What We're Looking For

• Proven experience managing commercial contracts, client relationships, and SLA/KPI delivery within a service-led industry (ideally water hygiene, water treatment, or building compliance)
• Demonstrated ability to manage, mentor, and upskill supervisory staff and field-based engineering teams
• Strong experience with budget management, cost control, margin optimization, and running month-end financial reviews
• A solid understanding of water compliance or legionella control frameworks (such as ACoP L8 and HSG274) is highly advantageous
• Proficiency with modern business software and ERP/CRM systems (experience with Business Central, Power BI, or automated scheduling tools is a plus)
• An exceptional communicator capable of presenting performance data to Senior Leadership Teams while building trusted partnerships with corporate clients

Why Work for HSL?

• Full training and clear career development pathways
• 22+ days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About HSL Compliance

HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we're proud to offer a supportive workplace where employees can grow, develop and make a real impact.