Team Lead, Travel and Expense Audit
KrollTeam Lead, Travel and Expense Audit
About the Role
We are seeking an experienced professional to serve as Team Lead for Travel and Expense Audit. The role will manage Corporate Services, T&E and Corporate Card and will be responsible for the day-to-day administration, configuration and continuous improvement of MS-D365 Finance & Operations within the Expense Module. The role ensures the platform supports policy compliance, accurate and timely expense processing, and a positive end-user experience across the business.
Acting as the functional subject matter expert for D365, you will triage and resolve incidents and requests, manage system configuration, coordinate testing and releases, and work with Finance, HR, IT and third-party providers to maintain stable integrations and high-quality data.
You will ensure queries are handled within agreed SLAs, maintain clear user guidance, and proactively identify opportunities to simplify and positively impact the expense journey. Additionally, this role will have oversight of the Corporate Card Program. You will manage a small team of people who will help support both functions.
Responsibilities
Expense Management
- Provide 1st line functional support for D365 Expense Module
- Administer and configure D365 in line with business requirements and controls
- Coordinate testing and release activities
- Produce and maintain dashboards/reports to monitor compliance, adoption, trends and performance
- Create, maintain and continuously improve training materials and end-user guidance
- Identify, raise and deliver continuous improvement opportunities to reduce ticket volumes, streamline processes and improve user experience (including automation where appropriate)
- Highlight major incidents and business-impacting risks to the Travel & Expenses Lead, supporting effective stakeholder communications and prioritization
- Develop, maintain and continuously improve global policies, procedures and guidance
- Ensure card program is current and have clearly defined procedures
- Respond to employee related inquiries, document frequent issues and drive improvements to optimize service levels
- Monitor industry trends and find opportunities to improve administration and customer service
- Implement global card initiatives and provide customer service input into global initiatives
Requirements
- Bachelor's degree (BA/BS) and 4 to 6 years of experience in expense and/or card operations
- Ability to work and collaborate during Greenwich Mean Time (GMT) hours to align with global stakeholders and business needs
- Proven ability to drive process adoption and operational change
- Some cross-functional collaboration and stakeholder management skills
- Enjoy opportunities to improve customer satisfaction, enhance process robustness and reduce operational costs
- Comfortable building relationships with and influencing senior stakeholders
- Analytical mindset with expertise in interpreting complex data for informed decisions
- Highly proactive and self-directed, with the ability to manage multiple priorities simultaneously and drive results independently
- Assertive, accountable, dependable, collaborative and values-driven approach to work
- Adaptive, resilient, and maintains strategic perspective under pressure
- Experience in financial, advisory, or technology environments is preferred
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you'll contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
How to Apply
In order to be considered for a position, you must formally apply via careers.kroll.com
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About Kroll
Kroll (formerly Duff & Phelps) is a multinational financial and risk advisory firm. It provides services across valuation, corporate finance and M&A advisory, restructuring, investigations, cyber risk and security, compliance, regulatory and governance, and business intelligence. The firm rebranded from Duff & Phelps to Kroll, completing the change in 2022.
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