SQA Analyst

SQA Engineer

About the Role

The SQA Engineer leads quality strategy, test planning, and execution across complex software releases. This role drives automation coverage, risk-based testing, and defect prevention while mentoring team members and coordinating with engineering and product stakeholders. The position establishes test frameworks, defines acceptance criteria, and ensures traceability from requirements through deployment. The engineer advances continuous integration practices, improves test data management, and champions measurable quality metrics. Success requires rigorous analysis, clear communication, and disciplined delivery to meet schedule, compliance, and reliability goals.

Responsibilities

• Establish automation testing processes and procedures in collaboration with business teams, development, and IT Support
• Build subject matter expertise in assigned systems to effectively design and execute tests
• Develop automated test scripts and reusable code modules, incorporating AI-driven testing techniques where applicable
• Contribute to defining testing processes and procedures with cross-functional input
• Identify and analyze system defects through functional, automated regression, performance, and AI-assisted testing
• Conduct test scenario reviews to ensure compliance with Asurion testing standards
• Apply detailed development knowledge to deliver high-quality outcomes
• Troubleshoot and resolve issues in existing test scripts with speed and accuracy
• Execute automated functional tests and document results using established tools and processes
• Log and track defects in accordance with defined reporting standards
• Provide support for non-production (NON-PROD) environment issues, working directly with IT teams to resolve them
• Collaborate with onshore and offshore teams to support code integration activities
• Foster customer satisfaction and maintain high service standards across Asurion and its clients
• Operate as a hands-on individual contributor (IC), owning deliverables end-to-end
• Actively collaborate with peers and stakeholders, providing and receiving feedback as needed
• Take ownership of assigned work, ensuring a strong customer-first approach
• Drive continuous improvement through execution excellence, CI/CD optimization, and adoption of AI-based solutions

Quality Metrics and Continuous Improvement

• Define, establish, and track key quality metrics and dashboards, including defect leakage, automation coverage, defect density, test execution efficiency
• Leverage data analytics and AI-driven insights to identify trends, predict risks, and improve test effectiveness
• Drive continuous improvement by identifying gaps, optimizing processes, and aligning quality metrics with business objectives and release readiness criteria
• Communicate quality status, risks, and actionable insights to stakeholders through regular reporting

Required Qualifications and Experience

• Bachelor's degree with at least 6–8 years of experience in software quality engineering or test engineering roles
• Experience with Microsoft Dynamics D365 testing
• Minimum of 3 years of hands-on experience with automated testing tools (including Puppeteer)
• Experience with AI/ML-based testing tools or AI-assisted automation frameworks
• Demonstrated experience building and scaling automated testing frameworks
• Experience using Azure DevOps and JIRA
• Proficiency in Python for test automation and scripting
• Strong collaboration skills with experience partnering closely with engineering leadership

About Asurion

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Customer First — We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team — We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent — We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity — We take ownership and pride in the work we do. We build trust-based relationships and do what's right—even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.