Specialist, Logistics & Planning

About the Role

Specialist, Logistics & Planning in Panama City, Panama

The Specialist, Logistics & Planning owns end-to-end visibility of LATAM logistics performance, enabling data-driven decision making, proactive issue resolution, and continuous improvement across supply chain flows (B2C, retail, and direct shipments).

Responsibilities

Operational Visibility & Reporting

• Own and maintain logistics performance dashboards and tracking tools (e.g. shipment trackers, KPI reporting)
• Ensure data accuracy and consistency across systems and reports
• Provide structured insights on performance trends, risks, and deviations
• Improve reporting frameworks to enhance visibility across LATAM operations

Execution Monitoring & Issue Resolution

• Monitor end-to-end order flow across LATAM (imports, retail distribution, B2C flows)
• Support escalation management (lost shipments, delays, customs issues)
• Conduct root cause analysis and support corrective actions
• Ensure timely follow-up and closure of operational issues

Projects & Continuous Improvement

• Support execution of regional logistics initiatives (e.g. Direct Shipment, B2C carrier implementation, POSM flows)
• Identify process inefficiencies and propose improvement actions
• Drive standardization of processes and reporting across markets
• Support implementation of new tools, trackers, and reporting structures

Stakeholder & Vendor Management

• Collaborate with cross-functional teams (Finance, IT, Security, Market teams)
• Support vendor performance tracking (3PLs, carriers, courier partners)
• Ensure alignment on SLAs, communication flows, and issue resolution processes
• Act as a point of coordination between regional and local stakeholders

Requirements

• Bachelor's degree, preferably in logistics or related field
• 3 to 5 years' experience in a similar role
• Strong ownership mindset with the ability to proactively identify issues, risks and improvement opportunities
• High level of accountability, ensuring timely resolution of operational issues and escalations
• Structured and organized way of working, with the ability to manage multiple priorities
• Strong analytical thinking with the ability to interpret data and translate it into actionable insights
• Proactive problem-solving skills, including root cause analysis and solution orientation
• High attention to detail and commitment to data accuracy and reporting quality
• Continuous improvement mindset, actively identifying opportunities to optimize processes and enhance operational visibility
• Advanced Microsoft Excel (data analysis, pivot tables, reporting, data modeling)
• Experience with ERP systems (e.g. Microsoft Dynamics AX, SAP, or equivalent)
• Knowledge of Power BI or similar data visualization tools for reporting and dashboard creation
• Experience working with large datasets and data extraction from multiple systems
• Familiarity with logistics tracking tools, shipment visibility platforms, and reporting frameworks
• Fluent English

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.