Ski Team Administrator

About the Role

Provide administrative and operational support for the U-System and FIS competitive teams based at Palisades Tahoe (Olympic Valley). Responsibilities include a wide range of day-to-day administrative and operational tasks in support of high-level competitive programming; duties may evolve based on program needs and direction from management. This is an on-site position, with occasional opportunities to travel in support of races and training camps.

Compensation

Base hourly pay range: $20.50 - $28.69 per hour

Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.

Benefits

• Free skiing and riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear and apparel
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more
• Employee Assistance Program (EAP)
• Retail and restaurant discounts
• Season passes for eligible dependents
• Free tram access

Essential Job Responsibilities

Administrative & Operational Support

• Collaborate daily with Department Manager, Head Coaches, and Admin/Ops peers to support team operations
• Track deadlines and ensure timely completion of tasks, documentation, and deliverables
• Manage incoming calls, voicemails, and inquiries; route as appropriate
• Create and distribute communications, alerts, and updates to families and coaches
• Maintain organized digital filing systems using approved tools (e.g., SharePoint)
• Support programs, initiatives, and operational processes; provide cross-coverage as needed

Roster Management & Athlete Support

• Maintain accurate rosters, staff profiles, and internal databases; generate reports as needed
• Manage registration and rostering processes in coordination with the Admin/Ops team
• Support athlete onboarding, including family communication, uniforms, passes, and visiting athletes

Team Fees, Travel & Financial Coordination

• Ensure athlete payments are accurate; resolve discrepancies and support family billing inquiries
• Maintain trip financials, including travel estimates, cost communication, and final expense reconciliation
• Manage Inntopia billing, including charges, credit card updates, and payment support
• Oversee expense management in Microsoft D365, including report submission, coding, and reconciliation
• Process reimbursements, manage company card/account tracking, and coordinate with Payroll and finance support teams
• Support gear purchasing, including quotes, budgeting, and purchasing coordination
• Coordinate travel logistics (airfare, lodging, ground transportation) for approximately 30 trips annually
• Maintain strong vendor relationships to support recurring seasonal travel needs
• Support planning and execution of Summer and Fall camps, including logistics, vendor coordination, budgeting, registration, and billing

Workforce Administration & Coach Support

• Assist with scheduling, staffing plans, and daily operational support
• Monitor timecards, attendance, and payroll compliance; follow up on discrepancies in alignment with company policies
• Support hiring, onboarding, and offboarding, including compliance requirements and system access
• Assist coaches with team systems, tools, and operational processes

Communication & Coordination

• Deliver high-quality, professional service to athletes, families, staff, and resort partners
• Serve as a liaison across teams, administrative staff, mountain operations, and resort departments

Safety & Incident Support

• Support weekly safety meetings and maintain required documentation
• Assist with incident response, reporting, and family communication in coordination with leadership and the Incident Manager

Required Qualifications

• High School Diploma or GED
• 1–3 years of administrative or operational experience in competitive sports
• Proficiency in Microsoft Office Suite: Strong expertise required in Excel, Outlook, MS Teams (web & desktop-based), PowerPoint, Word, or equivalent Google Suite
• Telephone and voicemail management: Ability to manage phone/voicemail systems effectively
• Effective oral and written communication, both internally and externally
• Ability to provide top-quality guest service to families in a friendly and positive manner
• Strong sense of athlete/coach safety
• Highly organized, detail-oriented, and able to manage multiple priorities and large volumes of information across email, phone, messaging, and alerts
• Self-motivated and forward-thinking, with the ability to anticipate needs, resolve issues independently, and support process improvements
• On-site availability required, including weekends and holidays during the winter season (October–May); consistently punctual and dependable

Preferred Qualifications

• Skiing or snowboarding experience
• College degree in business operations, project management, or a related field
• Understanding U-System and FIS training and race schedules (regional, national, and international from Far West to FIS); including athlete development and progression pathways
• Travel and expense management experience
• Team management solutions/CRM solutions
• Accounting practices
• Familiarity with Inntopia and RTP

Physical Requirements

• Regularly required to walk, talk, see, and hear
• Capable of walking or standing 10-20% or more of a normal 8-hour work shift
• Capable of occasionally carrying, lifting, pushing or pulling up to 50 lbs
• Capable of occasionally squatting, bending, kneeling, reaching, and balancing
• Able to climb ladders and shovel snow
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Noise Level: Usually moderate during the day, but loud and busy at times when coaches arrive at the beginning or end of their shifts.

Additional Information

We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

For information on Alterra Mountain Company's Social Responsibility work including Diversity, Equity, & Inclusion actions, please see www.alterramtnco.com/social-responsibility. Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

This position participates in E-Verify and Right to Work verification.