Quality Assurance (QA) Analyst

Quality Assurance Analyst

Location: Plano, TX

About the Role

The Quality Assurance (QA) Analyst is a critical member of the Dynamics Delivery team within Brown & Brown's Retail Software Engineering organization. This role is responsible for ensuring the quality, reliability, and usability of business applications built on the Microsoft Dynamics 365 and Power Platform ecosystem. The QA Analyst focuses on manual testing, test planning, requirements validation, and defect management, working closely with developers, automation engineers, business analysts, and product owners to ensure solutions meet business requirements and quality standards prior to release. This role plays a key part in improving delivery confidence, reducing defects, and promoting a strong quality culture across teams.

How You Will Contribute

• Review and analyze business requirements, user stories, and acceptance criteria to ensure testability and completeness
• Create, execute, and maintain manual test cases, test plans, and test scenarios
• Perform functional, regression, integration, and user acceptance testing (UAT) support
• Identify, document, track, and validate defects through resolution using established ALM tools
• Collaborate with developers and automation engineers to validate fixes and ensure adequate test coverage
• Validate data integrity, business rules, security roles, and system configurations
• Participate in backlog refinement, sprint planning, and sprint reviews to provide a quality perspective
• Support release readiness activities and provide quality sign-off recommendations
• Contribute to continuous improvement of QA processes, standards, and documentation
• Contribute to automated test case development using existing frameworks (not framework ownership)
• Translate manual test cases into repeatable automated tests where appropriate
• Execute automated test suites and analyze results
• Assist in maintaining test data and test execution environments
• Support integration of automated tests into CI/CD pipelines
• Collaborate with Automation Engineers on improving test coverage and reliability

Career Ladder

This role offers a clear career progression with ladder promotions, recognizing individual skills, expertise, and contributions. The ladder comprises the following levels:

• Junior QA Analyst
• Core QA Analyst
• Senior QA Analyst
• Lead QA Analyst

Junior QA Analyst

• Collaborate with QA, development, and product teams to test software solutions
• Execute test cases based on documented requirements and acceptance criteria
• Assist in writing and maintaining test cases and test documentation
• Log defects with clear reproduction steps and supporting evidence
• Learn and grow expertise in QA practices, business processes, and application functionality
• Assist with basic automated test execution

Core QA Analyst

• Independently design, execute, and maintain comprehensive test cases and test plans
• Validate functional requirements, integrations, and data flows
• Work closely with business analysts and product owners to clarify requirements and acceptance criteria
• Perform regression testing and support release cycles
• Contribute to QA documentation, standards, and knowledge sharing

Requirements

Required:

• Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)
• Strong analytical and problem-solving skills
• High attention to detail and commitment to quality
• Strong communication and collaboration skills
• 2+ years' experience testing enterprise applications (Core QA Analyst level)

Preferred:

• Experience testing Microsoft Dynamics 365 and Power Platform solutions
• Understanding of insurance or financial services business processes
• Familiarity with test management and defect tracking tools (e.g., Azure DevOps)
• Exposure to automation testing concepts and collaboration with automation engineers
• Working knowledge of Scrum or Kanban methodologies

Benefits

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement

Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

About Brown & Brown

Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor's service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc., among the top ten insurance intermediaries in the United States.

Brown & Brown invests in Proctor Loan Protector's technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer.

Equal Opportunity

As an Equal Opportunity Employer, Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".