Principal Analyst I - Senior Dynamics 365 Business Analyst

Principal Analyst I - Senior Dynamics 365 Business Analyst

Location: CityScape

About the Role

The Dynamics 365 Business Principal Analyst serves as the bridge between business stakeholders and technical teams, translating business needs into well-defined requirements and scalable Dynamics 365 solutions. This role focuses on optimizing business processes, improving data quality, and ensuring Dynamics 365 is configured to support organizational goals.

Key Responsibilities

• Lead activities to review current processes and metrics that support operational effectiveness
• Identify constraints or opportunities that inhibit or accelerate the business and technology strategy
• Develop and review data artifacts to ensure they accurately describe current state processes, practices, and/or metrics
• Determine root cause for constraints in the process
• Identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics
• Track and communicate enhancements to current process and practices using data, metrics, and other quantitative measures
• Engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities requiring significant coordination and alignment across different business units
• Understand problem statements or opportunities and capture current state insights while providing options and recommendations to identified stakeholders
• Identify, socialize, and gather necessary approvals for the upkeep of KRIs, KPIs, and Operational Metrics
• Partner with business stakeholders to gather, analyze, and document functional requirements
• Translate business requirements into Dynamics 365 configurations, features, and acceptance criteria
• Analyze and map current-state and future-state business processes
• Configure and support Dynamics 365
• Collaborate with developers, solution architects, and system administrators to deliver solutions
• Support testing efforts, including UAT planning, execution, and defect resolution
• Create functional documentation, process flows, and training materials
• Assist with data analysis, reporting, and dashboard requirements
• Provide ongoing system support, enhancements, and optimization recommendations
• Ensure solutions align with platform best practices, security, and data governance standards

Requirements

• 8+ years related field experience or equivalent
• 3+ years experience with Microsoft Dynamics 365 CRM required
• Bachelor's degree in business or a related field
• Expertise in gathering requirements and writing functional specifications
• Expertise with Agile/Scrum methodologies
• Strong analytical, problem-solving, and documentation skills
• Expert in process flow documentation, design and implementation experience
• Intermediate to advanced Excel and Visio or similar skills
• Advanced speaking and writing communication skills with the ability to communicate effectively with both technical and non-technical stakeholders
• Advanced to expert experience in process and data analysis with deep critical thinking skills
• Advanced knowledge of general Financial Services or Banking (preferred)
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge through hands-on experience

About Western Alliance Bank

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

With more than $80 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country's top-performing banking companies. Major accolades include being ranked as a top U.S. bank in 2023 by American Banker and Bank Director.

Equal Employment Opportunity

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.