Microsoft -F and O Technical-Senior

AI Business Solutions – Dynamics F&SCM Commerce Technical Senior

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY's strategy by ensuring effective support to EY's growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY's global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Microsoft Dynamics 365 Commerce Technical Senior at EY GDS, you will contribute to the success of enterprise-scale D365 F&O implementations, primarily in the Retail and commerce domain. You will have the opportunity to work with a growing team and play a key role in delivering financial transformation solutions, process improvements, and ERP implementations to global clients, helping build a better working world.

Key Responsibilities

• Build and maintain strong client relationships through value-driven consulting, technical leadership, and proactive engagement.
• Lead the technical design and development of Microsoft Dynamics 365 Commerce solutions, with a focus on POS systems (MPOS/CPOS) & B2C/B2B Website.
• Configure and extend Store Commerce, Hardware Station, and integrate peripherals such as printers, scanners, cash drawers, and payment devices.
• Configure and extend B2C & B2B website, Site builder.
• Develop custom POS functionalities using Commerce SDK, Online SDK, TypeScript, JavaScript, C#, and .NET Core.
• Implement integrations between POS and backend systems: ERP (F&O), payment gateways, fiscal printers, loyalty programs, and eCommerce platforms.
• Design and maintain offline-first POS architecture, ensuring performance, fault tolerance, and scalability across store networks.
• Collaborate with functional consultants to translate business needs into detailed technical designs and functional design documents (FDDs).
• Utilize Azure DevOps and Lifecycle Services (LCS) for source control, CI/CD pipelines, and environment management.
• Support system testing, performance tuning, deployment, and go-live activities.
• Conduct code reviews, enforce best development practices, and maintain thorough technical documentation.
• Provide Level 3 support post-go-live to resolve POS-related issues and ensure smooth store operations.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and Attributes for Success

• Familiarity with Power Platform, especially Power Apps and Power BI, is a plus.
• Ability to conceptualize and design future-state business processes.
• Experience in conducting GAP analysis, solution testing, and user training.
• Good understanding of security roles, data management, Azure DevOps, and LCS environments.
• Knowledge of integration with other Microsoft technologies such as Azure, Power Platform.
• Familiarity with industry-specific retail practices and compliance requirements.
• Experience working in multi-country and multi-legal entity environments.
• Strong documentation, stakeholder communication, and problem-solving skills.
• Proven ability to lead discovery workshops, manage offshore teams, and mentor junior consultants.
• A proactive mindset with the ability to work independently and collaboratively in a global, fast-paced environment.

What We Look For

• 5–10 years of experience in D365 Commerce technical.
• Minimum 3 full-cycle D365 F&O implementations in Commerce domains.
• Strong domain knowledge of Retail & eCommerce.
• Strong domain knowledge of D365 Site builder tool.
• Strong analytical and debugging skills with a focus on performance and reliability.
• Experience with Microsoft SureStep, Agile, or hybrid implementation methodologies.
• Proficiency in working with globally distributed teams and stakeholders.
• Microsoft certifications such as MB-340, MB-900 are preferred.

What We Offer You

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

Accessibility

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

About EY

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.