Microsoft Dynamics CRM Technical Lead

Job Family

Software Development & Support

Overview

Guidehouse is seeking a Senior Dynamics 365/Power Platform Developer to design, build, and modernize internal Microsoft Dynamics CRM solutions. This is a senior, internal-facing role requiring technical leadership, high-quality delivery, and the ability to translate business needs into scalable, secure Microsoft cloud solutions.

Travel Required: Up to 10%

Clearance Required: None

US Citizenship Required: Yes

What You Will Do

Core Responsibilities

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, including Sales and Marketing (Customer Insights) modules
• Produce end-to-end solution architecture covering Dynamics 365, Power Platform, Azure, and external systems
• Author and review technical architecture diagrams, solution topologies, and integration patterns aligned with Microsoft best practices
• Perform impact analysis and effort estimation for new features, enhancements, and production support requests
• Evaluate technical tradeoffs and document non-functional impacts (security, performance, scalability, maintainability)

Power Platform Development

• Build enterprise-grade Power Platform solutions using:
• Model-Driven Apps
• Power Apps Component Framework (PCF) controls
• Power Automate cloud and desktop flows

Backend Services & Integration

• Develop backend services and integrations using:
• C# (.NET) plugins, custom workflow activities, and Azure Functions
• Azure Logic Apps for orchestration and enterprise integration patterns
• REST/SOAP APIs and external system integrations
• Implement secure, scalable Azure and external integrations, including authentication, data transformation, and monitoring

Deployment & DevOps

• Own and manage end-to-end deployment processes for Dynamics CRM solutions using Azure DevOps pipelines, including build automation, environment promotion, release governance, and CI/CD best practices
• Ensure reliable and scalable delivery across environments

Design & Architecture

• Ensure designs align with SaaS/PaaS best practices and Microsoft reference architectures
• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and async operations within Dynamics 365 environments
• Collaborate with architects, IT, and internal stakeholders to deliver functionality using an agile methodology

Leadership & Mentoring

• Guide developers through SDLC process including code reviews, mentoring, and technical direction
• Prepare and deliver technical walkthroughs and solution overviews to technical and executive stakeholders
• Participate in full lifecycle implementations including requirements analysis, design, build, testing, deployment, and post-go-live support

Continuous Learning

• Stay current with technology advances and industry best practices to ensure Guidehouse solutions remain modern and relevant

What You Will Need

Required Experience

• Minimum SIX (6) years hands-on experience as a lead focused on Dynamics 365 Customer Engagement, specifically Sales and Customer Insights
• Dynamics 365 CRM (Sales and Marketing/Customer Insights)
• Power Apps (Model-Driven)
• Power Automate (cloud flows, approvals, integrations)
• PCF Controls
• Power FX
• Dataverse data modeling, security roles, business rules, and solution packaging
• Experience working with complex security frameworks with Dataverse
• Experience designing and implementing Microsoft provided and custom agents in support of Dynamics 365 applications
• Experience with responsive UX design aligned with Microsoft Fluent UI standards

Client-Side Customizations

• JavaScript and TypeScript for Dynamics client-side customization
• HTML/CSS for custom UI components and portal extensions

Backend, Data & Integration

• Strong working knowledge of relational databases and enterprise integration patterns
• C# (.NET/.NET Core) development for plugins, custom workflow activities, and Azure services
• Azure Function Apps and Azure Logic Apps
• REST APIs, web services, and external system integrations
• SQL, FetchXML, querying and performance optimization
• Integration monitoring, error handling, and retry patterns

Process & Collaboration

• Experience leading and mentoring junior developers and code reviewing work
• Proven experience delivering full lifecycle Dynamics 365 implementations with managed solutions
• Experience working within SDLC methodologies, including requirements, design, development, testing, and deployment
• Experience collaborating with business stakeholders and technical teams
• Excellent communication and collaboration skills
• Ability to work in a hybrid delivery environment

What Would Be Nice to Have

• Bachelor's Degree (or US equivalent) in Computer Science, Engineering, Business, or a related field
• Experience with integration and transformations using Power Platform Data Flows and Azure Data Factories
• Experience with Azure Pipelines or GitHub Actions
• Familiarity with Power BI reporting and Power Query transformations
• Experience working with GIT
• Background with a large consulting firm or Microsoft partner ecosystem
• Experience with custom Power Platform solutions outside of Dynamics 365
• Experience building, curating, and maintaining Azure DevOps boards for sprint planning and management
• Prior exposure to Microsoft Government Cloud environments
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Desire to learn, grow, and seek increased responsibility
• Ability to self-direct, prioritize, and manage multiple tasks and demands

Compensation & Benefits

Annual Salary Range: $102,000.00–$170,000.00

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

Equal Opportunity & Accommodations

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Important Notice

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline.

If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.