Manager, Credit & Collections

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role

Manager, Credit & Collections

The Manager, Credit & Collections is responsible for leading global credit, collections, and billing operations to optimize cash flow, reduce risk, and enhance customer experience. This role oversees accounts receivable performance, credit risk management, invoicing processes, and customer onboarding, while ensuring compliance with internal controls (SOX) and supporting strategic initiatives such as system improvements and M&A activities.

Collections & Accounts Receivable

• Lead and manage end-to-end collections operations to drive timely cash collection and minimize past due balances
• Monitor aging reports and proactively resolve delinquent accounts
• Develop and manage cash forecasting to support treasury and financial planning
• Track and improve key AR metrics, including Days Sales Outstanding (DSO)
• Partner cross-functionally (Sales, Customer Success, Finance) to resolve disputes and accelerate collections

Credit Management

• Establish and maintain lines of credit for customers and partners based on risk analysis
• Govern and enforce global credit policies, approval frameworks, and risk thresholds
• Review and approve credit workflows, including managing credit holds and release decisions
• Manage external credit agency relationships, including Dun & Bradstreet (D&B) engagement
• Continuously assess portfolio risk and recommend mitigation strategies

Billing & Invoicing

• Oversee execution of monthly billing processes to ensure accuracy and timeliness
• Manage billing operations, validation, and delivery
• Administer invoicing inbox and case management workflows for customer inquiries
• Ensure timely and accurate posting of invoices to customer portals
• Manage issuance of license certificates and related documentation

Customer Onboarding & Master Data

• Oversee customer onboarding processes, including account setup and system integration
• Ensure accurate customer card creation in D365 and synchronization with Salesforce (SFDC)
• Maintain and govern Customer Master data integrity

Projects & Strategic Initiatives

• Lead or support cross-functional projects to improve AR, billing, and credit processes
• Participate in and support M&A integration activities, including system and process alignment
• Drive automation, system enhancements, and operational scalability

Compliance & Controls

• Ensure adherence to SOX controls and maintain proper documentation and audit readiness
• Identify and implement process improvements to strengthen control environment

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field
• 7–10+ years of experience in credit, collections, AR, or finance operations
• Proven experience managing global teams and processes
• Strong understanding of credit risk management, AR metrics, and cash flow optimization
• Experience with ERP systems (Dynamics 365 preferred) and CRM tools (Salesforce)
• Familiarity with SOX compliance and internal controls

Skills & Competencies

• Strong leadership and team management skills
• Analytical mindset with ability to interpret financial data and trends
• Excellent communication and stakeholder management
• Process-oriented with a focus on continuous improvement and automation
• Ability to thrive in a fast-paced, global environment

Preferred Qualifications

• Experience managing third-party credit tools (e.g., D&B)
• Exposure to M&A integrations
• Background in SaaS, technology, or high-growth environments

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world.

Connection & Community

Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. We offer social circles, sponsored networks, and connection points across teams and time zones to help you find your people, build your community, and thrive together.

Equal Opportunity

Proofpoint is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.