Senior Business Analyst

About ERNI

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

Why Join ERNI

Perks and Benefits

All company perks and benefits take effect upon hiring.

• Contract: there is always a project and opportunity for you
• Personal Development and Travel Opportunities outside the Philippines
• Baby Basket – to welcome your newborn to the ERNI family
• Fruit Basket – boost of vitamins during hospitalization
• Free snacks and coffee in the office

Growth and Opportunities

• Free Training with Certifications: Grow with us through technical and non-technical training
• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues
• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset
• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements
• Communication: You will find transparency, honesty, and open communication in our working culture. We value suggestions, opinions, and feedback from all employees

Flexibility

Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

Events

We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities including Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

Requirements

• Bachelor's degree in information technology, Information Management, Business Management, Accounting, or any related course
• At least 10 years of solid experience in business analysis and 5 years in a senior business analysis role
• 5 years of experience in banking, accounting, financial services sector
• 7 years of experience in designing and documenting business processes
• 5 years of experience in quality assurance and testing IT applications
• Good exposure in account / sales management, government procurement process, and contract lifecycle management or equivalent
• Good understanding of development process is an advantage
• Must be conversant with project management lifecycle and systems development cycle
• Knowledge in Agile and Waterfall Methodology
• Knowledgeable in using Azure Dev Ops on managing iterations and building user stories and relevant supporting documents
• Knowledgeable in Microsoft Technology Stack such as SharePoint, Power Platform, Teams, Dynamics 365, and Power BI
• Relevant experience in ITIL Best Practices
• Proven vendor management skills and experience
• Strong stakeholder communication and management skills
• Must have excellent written and spoken communication skills in English

Responsibilities

Requirement Elicitation and Refinement

• Conduct requirements elicitation workshops and present findings to stakeholders
• Elicit, analyze, and document business requirements, often translating them into user stories and acceptance criteria
• Develop necessary requirements for the project in Azure Dev Ops, aligned with the standard document artifacts as supporting documents

Stakeholder Collaboration and Management

• Work with the product owner to refine and prioritize the product backlog, ensuring it reflects the most valuable work for the team
• Actively engage with stakeholders, including product owners, developers, and end-users, to understand their needs and ensure alignment throughout the project lifecycle
• Define business processes in consultation with business users
• Design and present potential solutions to stakeholders

Communication and Collaboration

• Collaborate with ITD colleagues working on integrating systems to conceptualize solutions from business requirements needed
• Ensure clear and consistent communication between stakeholders, clients and the development teams

Quality Assurance

• Coordinate with testing team and assist users with User Acceptance Testing
• Monitor and manage bug fixes/issues and their resolution
• Help define acceptance criteria for user stories and ensure the delivered product meets those criteria
• Collaborate with the QA team to provide and validate test scenarios for creation of test cases, and test scripts

Key Skills

• Agile Mindset: Understanding and embracing agile principles and practices
• Business Analysis Techniques: Proficiency in various elicitation and analysis techniques
• Communication and Facilitation: Excellent communication and interpersonal skills
• Problem-Solving: Ability to identify and resolve issues that arise during the development process
• Technical Understanding: A basic understanding of the technologies being used