LEW Functional Support Lead

About Accenture Accenture is a leading solutions and global professional services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 779,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most AI-enabled, client-focused, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com. Accenture | Let there be change Across industries and around the world, we’re creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything. Microsoft Dynamics 365 Logistics & Warehousing Support Consultant About the Role We are seeking a skilled Microsoft Dynamics 365 (D365) Logistics & Warehousing Support Consultant to join our team. In this role, you will support and optimize warehouse and logistics operations within the D365 Supply Chain Management (SCM) environment. You will act as a key link between business users and technical teams, ensuring efficient system performance, continuous improvement, and alignment with operational best practices. Key Responsibilities Provide functional support for D365 SCM modules, including Warehouse Management and Inventory Management Troubleshoot and resolve system issues related to inventory, warehousing, and logistics processes Configure and maintain warehouse structures, location directives, work templates, and inventory parameters Support end-to-end warehouse operations (receiving, put-away, replenishment, picking, packing, shipping) Analyze business processes and recommend system and operational improvements Collaborate with IT and development teams on system enhancements and integrations Participate in testing cycles (UAT, regression testing) for new features and fixes Develop and maintain documentation, SOPs, and training materials Deliver end-user training and ongoing support Monitor KPIs and build reports using tools such as Power BI and Excel Required Skills & Experience Strong experience with Microsoft Dynamics 365 Supply Chain Management (SCM) Hands-on knowledge of: Warehouse Management (WMS) Inventory Management Logistics and distribution processes Experience configuring D365 warehouse and inventory parameters Understanding of supply chain operations and warehouse workflows Strong problem-solving and analytical skills Excellent communication and stakeholder management abilities Nice to Have Experience with Transportation Management in D365 Familiarity with LCS (Lifecycle Services), DevOps, or system integrations Experience with RF scanning/barcoding technologies Knowledge of Power BI or SQL for reporting Microsoft Certification in D365 Supply Chain Management Key Success Measures Timely resolution of system issues Improved inventory accuracy and warehouse efficiency High user satisfaction and adoption Successful delivery of enhancements and improvements Qualifications Degree in Supply Chain, Logistics, Information Systems, or related field 3–8+ years’ experience in D365 consulting or logistics/warehouse systems support About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture