Lead Product Manager – Agentic Experiences | Bangalore

Lead Product Manager – Agent Experience

About Us

Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform.

• Backed by top Silicon Valley VCs and strategic angel investors
• Helps enterprises make accurate service decisions in seconds
• Leverages AI, NLP, LLMs, and structured + unstructured data
• Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365

Industry Challenges Neuron7 Solves

• Skills Shortage – Loss of tribal knowledge due to workforce attrition
• Rising Complexity – Products are harder to support than ever
• Demand for Instant Answers – Customers expect self-service and real-time resolutions

Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions.

Why Join Us

At Neuron7.ai, you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

About the Team

The product team at Neuron7 is new and growing. You'll join a design + product team working to launch Neuron7's next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you'll have the opportunity to have significant impact on both product direction and on the team's practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

The Role

Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.

You'll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.

Key Responsibilities

• Own and drive the product roadmap for AI diagnostics
• Improve onboarding & time-to-ROI
• Build self-service diagnostic experiences for end users
• Optimize technician workflows and expert curation tools
• Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
• Partner with customers to gather real-world feedback
• Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
• Track success metrics: diagnostic accuracy, case deflection, technician productivity

Qualifications

• 8+ years of Product Management experience
• Experience in AI diagnostics, FSM, CSP, or support automation
• Strong knowledge of ServiceNow, Salesforce Service Cloud, Microsoft Dynamics / Zendesk
• Exposure to LLMs, AI search, ML systems (plus)
• Strong analytical and data-driven mindset
• Experience working with field service & support teams

Company Values

At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Benefits

• Competitive salary, equity, and spot bonuses
• Paid sick leave
• Comprehensive health insurance
• Paid parental leave
• Work from our vibrant Bengaluru office

Commitment to Diversity and Inclusion

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.