Key User - FPD-Standard Orders - D365

About the Company

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. Our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.

About the Role

Key User - Standard Orders – D365

Key Responsibilities

Master data and process mapping

• Detailed review of existing master data and cleansing of data
• Detailed mapping of existing processes from order to cash including service operation, inventory management, service center order execution

ERP process design

• Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
• Support integration of existing system tools with ERP such as One Service, Discount tool etc
• Design ERP process for order processing for all types of sales, from order review to invoice
• Design process in ERP for pricing, discounts, taxes and contract terms
• Design process for Customer account creation

Go live support

• Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records
• Participate in go-live to process orders, monitor queues, and escalate critical issues immediately

Testing and quality assurance

• Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects
• Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles

Exception handling and troubleshooting

• Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams

Data integrity and master-data checks

• Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners
• Perform periodic reconciliations between legacy systems, spreadsheets and the ERP

Communications and stakeholder coordination

• Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps
• Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs

Documentation and training

• Document order processing procedures, known issues, and step-by-step guides for the stabilized state
• Train end users on order-entry best practices and system changes during hypercare
• Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Requirements

• Bachelor's degree in Engineering or a related field (minimum qualification)
• 3–6+ years of relevant experience in Order Handling
• Hands-on experience across ERP domains

What We Offer

• A challenging position in an open and friendly environment where we help each other to develop and create value
• Your work will have a true impact on Alfa Laval's future success
• An exciting place to build a global network with different nationalities
• Learning opportunities every day

About Our Recruitment Process

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.