Customer Service Support Specialist

Customer Service Support Specialist

Location: Erskine

Job Type: Full-time / Permanent

Work Arrangement: Onsite (primarily working from an HPE office)

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Overview

We are seeking a highly organised and detail-oriented Customer Service Support Specialist to join our team. This is an exciting opportunity for someone looking to start or develop their career in project coordination, operations, or customer service support within a fast-paced business environment. This role is primarily non-customer-facing and involves supporting internal teams, managing quotes, and ensuring smooth project delivery processes.

Key Responsibilities

• Manage customer project delivery for low-risk, small-to-medium scope projects
• Handle straightforward legal and commercial tasks related to project activities
• Read, analyse, and manage data from emails and spreadsheets
• Act as an intermediary between Sales and Remarketing Managers to create and manage quotes using Microsoft Dynamics D365
• Take ownership of quote management, ensuring clear communication between Sales, Remarketing, and the factory (TRC)
• Understand and follow business workflows, compliance metrics, and internal policies
• Maintain knowledge of country-specific regulations, including import/export laws and global trade requirements (training provided)
• Manage the handover process from quote to order using email and Microsoft Dynamics D365
• Support general administrative and compliance-related tasks as required
• Assist in managing client delivery relationships at a junior to mid level
• Occasionally represent the organisation in communications with external stakeholders
• Support project team coordination, including managing internal and external resources (teams under 7 people)
• Encourage skill development within the team and provide constructive performance feedback

Skills & Experience

• Strong attention to detail and organisational skills
• Ability to manage and interpret data across multiple systems
• Good communication skills and ability to work across multiple teams
• Understanding of basic project management methodologies (or willingness to learn)
• Comfortable working with Microsoft tools, particularly Excel and Dynamics D365 (or similar systems)
• Ability to prioritise workload and manage multiple tasks effectively

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management, Project Management Office (PMO), Project Management Tools

Education & Career Development

• Suitable for entry-level candidates or those seeking career progression
• Opportunity to develop project management skills and work towards advanced capabilities
• Participation in the company's Project Management (PM) professional community
• Ongoing training and development provided

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job Classification

Job Level: Intermediate

Category: Services

Equal Opportunities & Important Information

HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran / Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email global-talent_accessibility@hpe.com.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Data Privacy

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.