Customer Care & Operations Coordinator

Customer Care & Operations Coordinator

Salary Range: 53,600.00 - 80,400.00 CAD

About the Role

Reporting to the VP Customer Care and VP Operations, you will provide coordination and executive administrative support to both the VP, Customer Care and the VP, Operations, enabling the efficient day-to-day operation of the Customer Care & Operations function. The position adds value by ensuring priorities; reporting, meetings, communications, and administrative processes are managed accurately and proactively to support service excellence, operational effectiveness, and timely execution of business objectives.

Responsibilities

• Provide day-to-day coordination and executive administrative support to both the VP, Customer Care and the VP, Operations, and their teams to help ensure efficient department operations.
• Coordinate travel and expense management activities, including travel arrangements and authorizations, expense reports, and invoice management.
• Assist in the preparation and consolidation of reports, dashboards, and presentation materials for internal and external stakeholders, as directed.
• Plan, organize, and coordinate logistics for team meetings, training sessions, town halls, conferences, and other departmental events.
• Schedule and coordinate meetings and events with internal and external stakeholders; prepare agendas; record and distribute minutes, Q&A documents, and action items; and monitor follow-up to support timely completion, ensuring smooth execution, effective communication, and a high standard of organization.
• Track department-specific initiatives and activities to support alignment with operational priorities, service goals, and timelines.
• Prepare, process, and maintain correspondence and business documents and related administrative records, to support timely resolution of requests.
• Manage departmental financial and administrative processes from requisitioning to receivership, including requisitions, purchase orders, statements of work (SOWs), and invoices.
• Support committees and working groups by managing agendas, materials, documentation, action tracking, and follow-up across initiatives to support structured oversight and execution.
• Support and execute special projects and departmental initiatives as required, coordinating inputs, tracking progress, and ensuring deliverables are completed on time and aligned to business objectives.

Education & Experience

• Post-secondary education in Business Administration or a related field, or equivalent experience.
• Minimum 1 year of experience in an administrative, executive support, or coordinator role.
• Strong knowledge of administrative coordination, including calendar management, meeting coordination, correspondence, and document preparation.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience using project management tools to manage timelines and support team deliverables.
• Understanding of customer service and operational support environments, with proven adaptability in fast-paced settings.
• Experience supporting senior leaders and managing multiple priorities effectively.
• Awareness of risk and compliance considerations, particularly in regulated environments.

Assets:

• Familiarity with Microsoft Dynamics 365 Finance and Operations.
• Experience in customer service, operations, or regulated environments.

Required Skills

• Organization and priority management
• Effective written and verbal communication
• Attention to detail and accuracy
• Problem-solving and sound judgment
• Professionalism and relationship management
• Discretion in handling confidential information

Benefits

• Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with access to new opportunities and personalized support programs.
• Comprehensive Learning: 24/7 access to robust online learning programs.
• Equity, Diversity, and Inclusion: Core to OLG's culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

Application Details

Application Deadline: June 10, 2026

Work Arrangement: Unless otherwise specified, all positions are required to work fully onsite.

Equal Opportunity: OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don't meet every listed qualification.

Privacy Information

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG's Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.