Bilingual Fulfillment Specialist

About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

Role Overview

Reporting to the Team Lead, the Fulfillment Specialist is responsible for ensuring sales orders are processed accurately and customer devices are provisioned efficiently. This role plays a critical part in delivering a high level of service to both internal teams and external customers, ensuring all activities align with company standards and timelines.

Key Responsibilities

• Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency
• Ensure all order queues are reviewed and actioned daily
• Provision hardware and services to customer accounts correctly and on time
• Manage open cases, ensuring they meet established completion KPIs
• Support team members in resolving and closing cases when needed
• Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues
• Build and maintain strong relationships with channel partners and sales teams
• Conduct weekly follow-ups on pending orders and open cases
• Ensure all sales orders are processed by close of business on the last business day of each month

Working Hours

Mon – Fri (7:00 AM – 3:00 PM summer time, 8:00 AM - 4:00 PM wintertime). Some overtime may be required around the last few business days of the month due to increased order volume.

Required Qualifications & Skills

• Strong English communication skills
• Completed "Preparatoria"/High School education level
• Ability to thrive in a fast-paced, results-driven environment
• Detail-oriented, proactive, and a strong team player
• Hands-on approach with a high level of accountability
• Proficiency in Microsoft Office
• Excellent time management skills, with the ability to multitask and meet deadlines
• 1–3 years of experience in call center operations, customer service, case management, or customer support environments
• Experience working with Microsoft Dynamics 365 (Finance & Operations) and Salesforce is strongly preferred