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Dynamics 365 Customer Engagement (CRM) Jobs

Functional, technical and architecture roles across the D365 CE / CRM and Power Platform stack.

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Key Dynamics 365 Customer Engagement (CRM) Capabilities

The skills and strengths employers look for in this field.

D365 CE App Configuration

Configuring Sales, Customer Service, Field Service and related apps — forms, views, business rules, business process flows and security roles.

Microsoft Dataverse

Designing and managing the data model: tables, columns, relationships, business rules and security within Dataverse.

Power Platform

Building model-driven and canvas Power Apps, automating processes with Power Automate, and surfacing data with Power BI and Power Pages.

Customisation & Development

Extending CE with C# plug-ins, custom workflow activities, JavaScript/TypeScript, PCF controls and the Web/Organisation Service APIs.

Integration

Connecting D365 CE to other systems using Azure services, Dataverse Web API, virtual tables, dual-write and middleware.

Requirements & Process Design

Gathering requirements, mapping business processes, running workshops and translating needs into solution designs and user stories.

Solution & Data Migration

Application lifecycle management with solutions, environments and pipelines, plus data migration and configuration management.

Customer Insights & Copilot

Working with Customer Insights (Journeys and Data) for marketing, and configuring Copilot and AI-driven capabilities across CE apps.

Dynamics 365 Customer Engagement (CRM) Market Overview

Dynamics 365 Customer Engagement (CE), still widely referred to as Dynamics CRM, is Microsoft's suite of business applications for sales, customer service, field service and marketing. It is built on the Microsoft Dataverse and Power Platform, which means CE professionals increasingly work across Power Apps (model-driven and canvas), Power Automate and Power BI alongside the first-party D365 apps.

Demand in the UK is consistently strong, driven by ongoing migrations from legacy on-premise CRM to the cloud, the shift of Dynamics 365 Marketing into Customer Insights (Journeys and Data), and growing adoption of Copilot and AI-assisted features. Microsoft partners (system integrators), end-user organisations and consultancies are the primary employers, with significant activity in London, the South East, the Midlands, Manchester and increasingly through remote and hybrid working.

Roles split broadly into functional (configuration, requirements, business process), technical (development, integration, plug-ins) and architecture (solution and technical design). Contract demand remains healthy, particularly for experienced consultants and developers able to work on greenfield implementations and complex integrations.

Practical experience is valued highly, but Microsoft role-based certifications are a common differentiator and are often expected by partners maintaining Microsoft Solutions Partner designations.

Dynamics 365 Customer Engagement (CRM) Salary Guide

Indicative ranges — actual pay varies by location, experience and employer.

RoleSalary (GBP, perm)Contract (GBP/day)Experience
Junior / Associate CE Consultant£28,000 – £40,000£250 – £3500–2 years
D365 CE Functional Consultant£45,000 – £65,000£400 – £5503–6 years
Senior CE Functional Consultant£60,000 – £80,000£500 – £6506+ years
D365 CE Developer (.NET/JS)£45,000 – £70,000£450 – £6003–6 years
Senior / Lead CE Developer£65,000 – £85,000£550 – £7006+ years
D365 CE Technical Consultant£55,000 – £80,000£500 – £6504–7 years
Solution Architect (CE)£80,000 – £110,000£650 – £9008+ years
Practice / Delivery Lead£90,000 – £130,000+£700 – £95010+ years

UK ranges as a general guide; London and scarce-skill contract rates trend higher. US equivalents typically run roughly $90,000–$160,000 for mid-to-senior permanent roles. Figures vary by employer, sector and specialism (e.g. Field Service, Customer Insights).

Live market data (23 roles with salary on the board)

Mid
$60,000 – $237,600
Senior
$74,200 – $234,000

Dynamics 365 Customer Engagement (CRM) Job Roles

Common job titles and roles for Dynamics 365 Customer Engagement (CRM) professionals.

Dynamics 365 CE ConsultantDynamics 365 Customer Engagement ConsultantD365 CE Functional ConsultantDynamics CRM ConsultantDynamics 365 CRM ConsultantD365 CRM ConsultantDynamics 365 CE DeveloperDynamics 365 CE Technical ConsultantDynamics 365 Sales ConsultantDynamics 365 Customer Service ConsultantDynamics 365 Field Service ConsultantDynamics 365 Marketing / Customer Insights ConsultantD365 CE Solution ArchitectD365 CE Technical ArchitectCRM Business AnalystPower Platform Consultant

Certifications

PL-200

Power Platform Functional Consultant Associate

Core certification for CE/Power Platform functional consultants covering Dataverse, model-driven apps, Power Automate and Power Virtual Agents.

PL-400

Power Platform Developer Associate

Developer certification covering plug-ins, custom APIs, Power Apps Component Framework, JavaScript and integrations for the Power Platform and CE.

MB-210

Dynamics 365 Sales Functional Consultant Associate

Validates configuration and implementation skills for the Dynamics 365 Sales application.

MB-230

Dynamics 365 Customer Service Functional Consultant Associate

Covers implementation of Dynamics 365 Customer Service, including cases, queues, knowledge and SLAs.

MB-240

Dynamics 365 Field Service Functional Consultant Associate

Validates skills implementing Dynamics 365 Field Service, including work orders, scheduling and inventory.

MB-280 / MB-820

Dynamics 365 Customer Insights (Journeys) Functional Consultant

Covers Customer Insights and marketing/journeys functionality (note: marketing certification codes have evolved as the product was rebranded).

PL-600

Power Platform Solution Architect Expert

Expert-level certification for architects designing Power Platform and Dynamics 365 CE solutions; usually requires associate-level experience first.

PL-900

Power Platform Fundamentals

Entry-level certification demonstrating foundational knowledge of the Power Platform — a common starting point for new entrants.

Career Path & Progression

1

Associate / Junior Consultant

Learns core CE configuration and the Power Platform, supports senior colleagues on delivery, and typically works toward foundational and PL-200 certifications.

2

Functional or Technical Consultant

Owns workstreams independently — configuration, development or both — gathers requirements, builds solutions and works directly with clients.

3

Senior / Lead Consultant

Leads delivery on complex projects, mentors others, owns design decisions for a workstream and may begin pre-sales involvement.

4

Solution / Technical Architect

Owns end-to-end solution and technical design, governance and standards across multiple workstreams, and advises on integration and scalability.

5

Practice / Delivery Lead

Leads a CE practice or delivery function — capability, resourcing, methodology, commercials and client relationships.

Latest Dynamics 365 Customer Engagement (CRM) jobs

Business Analyst, Finance Systems

Arrowhead Pharmaceuticals

San Diego, California$60,000 - $75,000/year

Business Systems Architect – Finance (D365 FO)

Axon

Scottsdale, Arizona

Business Systems Architect – Finance (D365 FO)

Axon

Boston, Massachusetts$148,500 - $237,600/year

Business Systems Architect – Finance (D365 FO)

Axon

New York, New York$148,500 - $237,600/year

Business Systems Architect – Finance (D365 FO)

Axon

Atlanta, Georgia$148,500 - $237,600/year

Business Systems Architect – Finance (D365 FO)

Axon

Seattle, Washington$148,500 - $237,600/year

Business Systems Architect – Finance (D365 FO)

Axon

San Francisco, California$148,500 - $237,600/year

Technical Analyst

Hitachi Solutions

Sofia, Sofia City Province

Microsoft Dynamics 365 Functional Consultant

BearingPoint Ireland

Dublin, County Dublin

CX Team Lead - Remote

System Pavers

Austin, Texas$140,000 - $160,000/year

Sr. Developer - Application Development Microsoft N 4B

BrightClaim

Hyderabad, Telangana

Sr. Tech Lead - Application Development Microsoft N 4D

BrightClaim

Hyderabad, Telangana

Dynamics 365 Customer Engagement (CRM) Jobs by Location

Hyderabad, Telangana15Bengaluru, Karnataka10Washington, District of Columbia4Miami, Florida4Indianapolis, Indiana4Pune, Maharashtra3Toronto, Ontario3Middletown, Pennsylvania3Royal Tunbridge Wells, England2Atlanta, Georgia2Amsterdam, North Holland2Chennai, Tamil Nadu2

Frequently asked questions

What is the difference between Dynamics 365 CE and Dynamics CRM?
They refer to the same family of products. 'Dynamics CRM' is the older name for the on-premise/early cloud product; Microsoft rebranded it as Dynamics 365 Customer Engagement (CE), now delivered as the Sales, Customer Service, Field Service and Customer Insights apps on the Power Platform and Dataverse. Employers use both terms interchangeably in job adverts.
Do I need certifications to get a D365 CE job?
Certifications are not strictly mandatory, but they are commonly expected — especially by Microsoft partners who need certified staff to maintain their Solutions Partner designations. PL-200 (functional) and PL-400 (developer) are the most widely requested, with PL-600 for architects. Hands-on project experience usually carries the most weight.
Should I focus on functional or technical/developer roles?
Functional roles centre on configuration, requirements and business process; technical roles centre on development, plug-ins and integration. Many consultants are 'techno-functional' and span both. Functional routes suit those who enjoy client-facing process work; developer routes suit those with strong .NET/JavaScript skills. Both progress toward architecture.
How important is Power Platform knowledge for CE roles?
Very. D365 CE is built on Dataverse and the Power Platform, so skills in model-driven and canvas Power Apps, Power Automate and Power BI are increasingly part of day-to-day CE work and a frequent requirement in job specs.
Is contract or permanent work more common in D365 CE?
Both markets are active in the UK. Permanent roles are common at partners and end users; contract demand is strong for experienced consultants, developers and architects on implementation projects, with day rates typically rising with seniority and scarce specialisms such as Field Service and integrations.
What does Copilot mean for D365 CE careers?
Microsoft is embedding Copilot and AI features across the CE apps and Customer Insights. Consultants who understand how to configure, govern and adopt these capabilities — alongside core configuration and the Power Platform — are increasingly sought after.
Can D365 CE roles be done remotely?
Yes. Many UK roles are hybrid or fully remote, particularly for experienced consultants and developers, though some client or partner roles require occasional travel to client sites for workshops and go-lives.

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