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Ombudsman For Banking Services and Investments
We are fair, free and independent
About Ombudsman For Banking Services and Investments
The Ombudsman for Banking Services and Investments (OBSI) is a national, independent, not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages. When a consumer cannot resolve a complaint with a participating bank or investment firm, OBSI investigates at no cost to the consumer and, where a complaint has merit, may recommend compensation up to a maximum of $350,000. On November 1, 2024, OBSI became Canada's sole designated External Complaints Body (ECB) for banking.
Industry
Financial services dispute resolution (ombudsman / alternative dispute resolution)
Headquarters
Toronto, Ontario, Canada
Founded
1996
What we do
Dispute resolution between consumers and financial services firmsBanking complaintsInvestment complaintsExternal Complaints Body (ECB) for bankingBilingual consumer services (English and French)
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